This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they 'rebooted' its computers.

Multiple people missed their connections. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. Roughly an hour later we finally took off. The pilot then came back on the intercom and told everyone they would have to return to their seats. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. It would take 45 minutes for maintenance crew to arrive to assess the situation. First, the flight from San Jose was delayed 1.5 hours because they were 'waiting for the aircraft.' After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!'Ĭons: 'Both flights were INCREDIBLY delayed. United obviously does not care at all about economy customers. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. I asked the stewardess why I had to check mine even though there was plenty of space, and she said 'it's hard to tell sometimes how much room we're going to have left.' She also didn't offer any apology. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Cons: 'When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass.

Breeze airways okc